Privacy policy
Last updated: September 8, 2026
UNHIDDEN is operated by Chiron Studio LLC. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you use the site, purchase, or receive a reading.
Personal Information We Collect
We collect the information needed to provide the Service:
- Contact details supplied through Stripe checkout or a support request, such as your name and email address. The free Season flow does not ask for an email address.
- Birth and life details used by the new Season flow: birth date, birth time or unknown-time choice, birthplace, gender or sex at birth used by the chart method, and an optional question.
- Reading information such as the optional question, chart calculations, free preview, paid reading, and support messages.
- Transaction information such as checkout email, amount, currency, Stripe transaction identifiers, payment method category, payment status, consent and policy version, and refund or dispute status. Stripe receives the billing and payment details required for checkout; UNHIDDEN does not receive your full payment-card details.
- Technical information such as browser or device details, IP address, pages and interaction events, timestamps, and error or security information. We and our providers may use cookies or similar browser storage for checkout, security, saved access, and limited analytics.
How We Use and Share Information
We use information to calculate your chart, create and provide your reading, maintain the purchased 90 days of private saved online access and PDF download availability, process payments and refunds, provide support, measure basic service performance, secure the site, prevent fraud, and comply with law.
Reading information may be processed by Moonshot AI and OpenAI. Supabase provides database services, Hostinger provides hosting, Stripe provides payment processing, PostHog provides limited product analytics, and OpenStreetMap services may help resolve birthplace and time-zone information. We may disclose information to these providers, when required by law, to protect the Service, or as part of a business transfer. We do not sell personal information or use it for targeted advertising.
Our product-analytics events are configured not to include your name, email, birth details, question, conversation, reading text, or payment-card details.
Overseas Processing
Chiron Studio LLC is based in the United States. If you use UNHIDDEN from another country, your personal information is transferred to and processed in the United States and may also be processed in other countries where the providers named above operate. Those countries may have privacy laws different from yours. We use each provider for the purposes described above and remain available to receive questions or complaints about this processing. We do not promise that every overseas recipient is subject to the same law as your home country.
Storage and Your Choices
The new Season flow stores the chart, preview, optional question, and paid reading as needed to provide the service. Private online access and PDF download availability for a Season purchase end after 90 days. Purchase, refund, dispute, consent, support, legal, security-log, and backup records may be kept longer when needed to run the business, resolve a request, or comply with law.
Separately, records from the legacy conversational intake may include a name, email address, structured life details, and full intake conversation. Structured legacy intake and conversation history are encrypted before storage; the legacy email address is retained in a restricted, non-public system. Those intake and conversation records are scheduled to expire after 90 days. These legacy records are not the new Season intake contract.
Depending on where you live, you may request access to, correction of, deletion of, or a copy of your information, withdraw consent where that right applies, object to or restrict certain processing, or complain to a privacy regulator. Australia, New Zealand, Canada, and Hong Kong each provide privacy rights and complaint routes that may apply to you. We may verify your identity and retain information that law or legitimate recordkeeping needs require us to keep.
Contact our privacy contact, Albert, at albert@chironstudio.co. Describe the request and your checkout email or other information needed to locate the record; do not send a full card number, security code, password, or unnecessary birth details. We will respond within the period required by applicable law.
Children and Changes
UNHIDDEN is for adults, and we do not knowingly collect personal information from anyone under 18. We may update this policy by posting a new version and date.
Contact
Chiron Studio LLC, trading as UNHIDDEN
741 S Bruner St.
Hinsdale, IL 60521, United States
Privacy contact: Albert
albert@chironstudio.co